About Return And Refund
Refund and Exchange Policy
According to business rules and PAYPAL statement, we will refund full money of your order if you can’t received your package within 7work days if in my default.
We accept exchanges only for products with the same or higher value. Please contact us within 72 hours (3days) upon your receipt of the item(s).The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way. No refunds/exchange for hair being installed, cut, dyed, washed or any damage & process, please understand. For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit. The customer is responsible for all return freights in a product exchange transactions. New items or money will be refund within 2work days after we received the hair with original condition.
| Buyer Pay The Shipping Cost | Seller Pay The Shipping Cost | Photo Doc. Provided | Exchange Available | Communication | |
|---|---|---|---|---|---|
| Change style or color | Yes | Yes | Contact with us in72 hours | ||
| Shipped wrong items or colors | Yes | Yes | Yes | Contact with us in 72 hours | |
| Quality Problem | Yes | Yes | Yes | Contact with us in 72 hours | |
| Artificial Reason | No | No | No | No | Unacceptable |
Replacements
We take pride in our human hair product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 3 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once.
A Customer Service Representative will provide the customer with instructions for the return of all of the product in question. Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If verifies and agrees that the product is defective in any way, we will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Mayflower hair will cover the cost of shipping the exchanged/new item back to the customer if priority shipping is selected. If we don’t validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an exchange of product.
Return Address:
B7035. Longtou Plaza. #222 Guanguanxi road. Yuexiu. Guangzhou. 510010. China.
Receiver name: XINXIN LIAO
Tel: 18028586711
Limitation of Liability
Mayflower hair, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. We will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein.
This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Mayflower hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement
